The first bottle? Let's go!

What´s the benefit of our products? Do I really drink only water? When I drink, air comes in and it makes a noise. Is this normal? What flavours are available? Can I have an allergic reaction? Why not simply fruit in water? A plastic bottle is not sustainable, is it? How can I taste fragrance? Why is the taste experience different for each person? Is air up also suitable for children?

Can I only use still water, or does it also work with sparkling one? How do I clean the bottle? What material is the bottle made of? What exactly is in the pod? How long does a Pod last? What is the best way to store the Pods? Are the ingredients in the pods vegan? How can I dispose of the Pods in an environmentally friendly way?

My bottle is leaking - why? Why does my bottle have a gap between the mouthpiece and the bottle body? The bottle is cracked or physically damaged. How do I get a replacement? My Pod is activated, but I still can't taste it. Why?

How long is the delivery time? The delivery has not arrived after 14 days. What can I do? When will my favourite variety be available again? What are the delivery costs? My order has not arrived, although the shipment status indicates that it has. What can I do? Will my parcel arrive before Christmas?

How can I pay in the shop?

I don't like the starter set. How can I send it back? Who pays the costs for the return shipment? I opened the starter set seal. Can I still exchange it? How can I cancel my order?

Public FAQs

How can I subscribe? How can I create an account? How can I manage my subscriptions? How can I cancel subsricptions? What is the Pod subscription offering? What is the benefit of the air up Pod subscription? How do I pay my monthly subscription? Can I handover my subscription to a friend or family member? Can I modify the subscription frequency?