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The first bottle? Let's go!
What´s the benefit of our products?
Do I really drink only water?
When I drink, air comes in and it makes a noise. Is this normal?
What flavours are available?
Can I have an allergic reaction?
Why not simply fruit in water?
A plastic bottle is not sustainable, is it?
How can I taste fragrance?
Why is the taste experience different for each person?
Is air up also suitable for children?
All about bottle & pods
Can I only use still water, or does it also work with sparkling one?
How do I clean the bottle?
What material is the bottle made of?
What exactly is in the pod?
How long does a Pod last?
What is the best way to store the Pods?
Are the ingredients in the pods vegan?
How can I dispose of the Pods in an environmentally friendly way?
Problems & Malfunction
My bottle is leaking - why?
Why does my bottle have a gap between the mouthpiece and the bottle body?
The bottle is cracked or physically damaged. How do I get a replacement?
My Pod is activated, but I still can't taste it. Why?
Availability & delivery time
How long is the delivery time?
The delivery has not arrived after 14 days. What can I do?
When will my favourite variety be available again?
What are the delivery costs?
My order has not arrived, although the shipment status indicates that it has. What can I do?
Will my parcel arrive before Christmas?
How can I pay in the shop?
Return & Cancellation policy
I don't like the starter set. How can I send it back?
Who pays the costs for the return shipment?
I opened the starter set seal. Can I still exchange it?
How can I cancel my order?
How can I subscribe?
How can I create an account?
How can I manage my subscriptions?
How can I cancel subsricptions?
What is the Pod subscription offering?
What is the benefit of the air up Pod subscription?
How do I pay my monthly subscription?
Can I handover my subscription to a friend or family member?
Can I modify the subscription frequency?
Need individual help?
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